Sista Terms & Conditions

Thank you for your interest in Sista, the ridehailing mobile app designed for female riders and female drivers. Below are the terms and conditions that outline the guidelines and policies for using our platform:

1. Eligibility: Sista is exclusively available for female riders and female drivers who meet the following criteria:

  - Riders must be at least 18 years old.

  - Drivers must possess a valid driver's license and meet any local regulatory requirements.

2. Safety and Security: We prioritize the safety and security of our users. To ensure a secure experience, we implement the following measures:

  - All drivers undergo a thorough background check, including criminal records and driving history.

  - Riders can view driver profiles, including ratings and reviews from previous trips.

  - Our in-app SOS feature allows riders to quickly contact emergency services in case of a safety concern.

3. Privacy and Data Protection: We value your privacy and handle your personal information responsibly. By using Sista, you agree to our privacy policy, which explains how we collect, use, and protect your data.

4. Trip Requests and Acceptance: Riders can request a ride by inputting their pickup and drop-off locations. Drivers can accept or decline trip requests based on their availability. We encourage drivers to promptly accept or decline requests to ensure efficient service.

5. Fare Calculation and Payment: Sista employs a transparent and fair fare calculation system. Factors such as distance, duration, and demand influence the fare. Payment is processed securely through the app, with options for cashless transactions.

6. Cancellations: Both riders and drivers have the right to cancel a trip. However, frequent cancellations may result in penalties or account suspension. We encourage users to cancel only when necessary and provide feedback for improvement.

7. Code of Conduct: Sista promotes respectful behavior and a positive environment. Users are expected to adhere to the following guidelines:

  - Treat each other with respect and courtesy.

  - Refrain from any form of discrimination, harassment, or inappropriate conduct.

  - Report any violations or concerns to our support team.

8. Feedback and Ratings: We encourage riders and drivers to provide honest feedback and ratings after each trip. This helps maintain accountability and ensures the quality of our service.

Please note that these terms and conditions are subject to change. It is the responsibility of users to review and comply with the most recent version available on our platform.

If you have any further questions or need assistance, feel free to reach out to our customer support team. We're here to help!